PoolDawg Billiards Blog » Service and Support

PoolDawg Gets an A+

Michael Feiman — Tue, 12 Jan 2010 17:47:07 +0000

The new ratings are in at the Better Business Bureau and we are very happy and proud to announce that we received the BBB’s highest rating of an A+!

Everyone here at PoolDawg takes great pride in our customer service, so to receive the highest possible rating from the most respected customer service ratings organization in the United States is a wonderful affirmation of our commitment to customer service.

As always, if you have any questions or if there’s anything we can do to help you just call or email. Thanks to all of our customers for helping achieve this rating!

East Coast UPS Weather Delays Update

Michael Feiman — Sun, 20 Dec 2009 19:42:23 +0000

As I’m sure everyone on the east coast is aware of, there’s a historic snowstorm hitting the area. Unfortunately, this can result in some delays for shipping. The following is the list of areas and zip codes that are currently experiencing UPS shipping delays:

North Carolina
28701- 28909

Tennessee
37601 – 37699

Virginia
20101 – 20198
20598
22003 – 24658
24201 – 24377

Delaware
19701 – 19980

Maryland
20588
20601 – 21930

District of Columbia
20001 – 20098
20201 – 20586
20590 – 20597
20599
56901 – 56972

West Virginia
25401 – 25446

New Jersey
08701 – 08831

Pennsylvania
18901 – 19496

As always, please feel free to contact us at 866-843-3294 should you have any questions about your order. We will post updates here on this blog as they come in.

Holiday Shipping Deadlines

Michael Feiman — Thu, 17 Dec 2009 16:06:17 +0000

We’ve got this on our main website, but just in case people are having issues finding our shipping deadlines, I wanted to post them again up here on the blog.

When Stock Status Is:	UPS Ground	UPS 3 Day Select	UPS 2 Day Air	UPS Overnight
Usually ships within 24 hours	See Above Map	Dec. 21	Dec. 22	Dec. 23
Usually ships in 2-3 business days	See Above Map and Add 3 Business Days	Dec. 16	Dec. 17	Dec. 18
Usually ships in 1-2 weeks	Not Guaranteed	Not Guaranteed	Not Guaranteed	Not Guaranteed

All you need to do is look for your state, find the color that matches on the transit days chart and you’ll know how long it will take. As of today (12/17), if you live in the green or yellow zones, you need to order with one of our express shipping options in order to get your package in time for the holidays.

Keep in mind that your order has to be in by 1PM MST for it to ship the same day. Also everything we sell ships within 24 hours, so be sure to check the availability (we have some items that ship in 2-3 days and some that ship in 1-2 weeks).

As always, if you have any questions just give us a call at 866-843-3294.

There Are 52 Days

Michael Feiman — Mon, 02 Nov 2009 16:40:00 +0000

That’s right. Now that Halloween is behind us, we’re officially on the Christmas Countdown. Over the next six weeks I’ll try to control myself and not turn the PoolDawg blog into blatantly commercial promotion, but no promises.

Back In The Office

Michael Feiman — Thu, 29 Oct 2009 15:00:08 +0000

We’re still getting snow out here in Colorado, but the roads have been cleared so as promised, we’re back in the office and shipping orders and taking your calls. From what we’re hearing, there won’t be any major UPS delays, so packages should be on their regular schedule. Here’s how its looking at 9AM Thursday morning:

Still pretty gloomy, but the roads are plowed. As always, if you have any questions or concerns, just give us a a call at 866-843-3294.