Everyone in a while when you place an order at Pooldawg.com you will recieve an email that states the your order “requires further review” and to contact pooldawg.com. This simply means that there was some kind of error on your credit card information. This could be an incorrect billing address, a wrong expiration date on your card, or a mismatch on the three digit pin number on the back of the card.
When you receive this email you can either contact us, or a poodawg.com customer service representative will contact you with in a day or two. The only way that we can finalize and ship out your order is if we hear from you and verify your credit card information. As soon as this information is verified pooldawg can finalize and ship out this order.
This can be viewed as kind of a hassle, but overall this is for both our security and yours as well. This process verifys your information so that we can be sure that this is you that is usuing your credit card and therefore cutting down on fraud and identity theft in the process. Thank you for purchasing at pooldawg.com.
